Jeffrey Gitomer's TrainOne

June 8th, 2010 | Comments Off

TrainOne, a Jeffrey Gitomer company based in Charlotte, NC is a recognized leader in leadership, attitude, customer relationship, and customer loyalty training. TrainOne has been recognized by the American Society for Training and Development (ASTD), the Society for Applied Learning Technology® (SALT), and Chief Learning Officer magazine for training excellence.

• Specializes in e-learning and classroom training
• Blended learning models can include instructor-led training, online, CD, DVD, Podcast and MP3 training
• Courses contain real-world, transferable concept that are easy to grasp, easy to implement, and adaptable to any organization
• Customization options available
• Measurement and evaluation components
• Multiple languages available

June 8th, 2010 | Comments Off

Cultural Performance Dimensions is designed to help organizations establish and evolve environments where:

• Individuals of diverse backgrounds and experiences are valued; and
• All associates are empowered to achieve their unique potential for the benefit of themselves, their teams, their organization, and their customers.

Based on the writings and teachings of author Jeffrey Gitomer, Cultural Performance Dimensions training integrates elements of trust, YES! attitutde, resilient leadership, loyalty, and connections building rich relationships.

Participants gain the attitude and actions they can apply to improve performance in their personal and professional lives.

June 8th, 2010 | Comments Off

YES! Attitude Training is an innovative, powerful course dedicated to the professional success and personal fulfillment of employees in all industries at all levels. The course is for any employee who can benfit from developing the knowledge, skills, and tools to attain and sustain a YES! Attitude.

Organizations where employees have a YES! Attitude have an enhanced level of focus and are better able to execute to the standards of excellence that customers (internal and external) deserve. Employees with a YES! Attitude are more engaged, more loyal to the organization, more likely to go the extra mile to achieve results, and better able to maintain a work- life balance and positively impact those around them. The course features attitude assessments, personalized scenarios, practical strategies, and results in a personal YES! game plan for each participant.

Competencies Emphasized

• Resilience
• Flexibility
• Interpersonal Skills
• Creativity/Innovation
• Continual Learning
• Commitment

Organizations Gain:

• A more positive, consistent work environment and improved morale
• An atmosphere where more creative solutions are generated
• Employees with greater skills and tools to be resilient and learn from setbacks
• Increased likelihood of employee retention (particularly if supervisors reinforce training principles)

Managers Gain:

• More mission-focused employees and teams
• Employees more empowered and motivated to perform and help others
• Increased productivity and customer-centric environment
• Employees more receptive to performance feedback
• More consistent, effective, and positive communication internally and externally

Research Shows:

• Negative employees cost the economy between $250 billion and $300 billion a year
• 9 out of 10 people report they’re more productive around positive people
• 99 out of 100 people say they want a more positive environment at work
• Employees who are positive and “engaged” are more productive, more likely to stay with their organization, have better safety records, create stronger relationships, get better “scores” from customers, and are more likely to be creative in solving problems and developing solutions

Source: Gallup

June 8th, 2010 | Comments Off

Resilient Leadership can be the difference between those who succeed and those who struggle or settle. More than education or experience alone, it can lift you and those you lead to the top of any mountain.

Resilient Leaders have the attitude, purpose, passion and tenacity to help them bounce back more quickly than others and stronger than before. In times of change, pressure, and uncertainty, they are able to lead others to overcome challenges and grow stronger through them. Organizations with Resilient Leaders are better able to execute to the standards of excellence that customers (internal and external) deserve. Employees are more engaged, more loyal to the organization, more likely to go the Extra Mile to achieve results, better able to maintain a work-life balance, and positively impact those around them.

This innovative, powerful course provides insights, strategies and tools you can apply immediately to motivate and inspire others up, down and across the organization.

Competencies supported: Resilience, Creativity/Innovation, Integrity/Honesty, Team Building, Vision

Participants Will:

• Gain clarity on their leadership style and why resilience is important to their success
• Learn how your attitude is the foundation for personal and professional resilience
• Examine how resilient attributes and actions can apply in real-world situations of change and adversity
• Learn how they can inspire engaged employees and teams who are loyal to them and the organization
• Hear how great leaders have grown through building resilience
• Commit to their own personal Resilient Leadership plan

Organizations Gain:

• Improved morale and a more supportive work environment
• More resilient leadership succession plan candidates
• More consistent execution up, down, and across the organization
• Employees more empowered and motivated to perform and help others
• An atmosphere where more creative solutions are generated
• Greater loyalty to the organization/retention
• Employees with greater skills and tools to be resilient and learn from change and setbacks

What the Research Shows

• Resilient leaders and their engaged employees are more productive, safer, create stronger relationships with internal and external customers, and stay longer with the organization than less engaged employees. Source: Gallup
• Research indicates that public organizations ranking in the top quartile of employee engagement had 2 1⁄2 times greater productivity/growth than organizations that were below average. Source: Gallup
• Leaders around the world (71% in a survey released in March 2010) report “resilience” is the quality they look for in determining who to retain among their employees. Source: Accenture

June 8th, 2010 | Comments Off