About Our Courses
Jeffrey Gitomer’s Best Seller, Little Gold Book of YES! Attitude is the foundation of TrainOne’s Customer Service Solutions. We offer Instructor Led Training and Online Training courses built around the concepts of this extremely successful book. Our offerings include options that can help the junior customer service representative learn the basics all the way up to Enterprise Blended Learning Solutions that incorporate Instructor Led Training events with custom content developed specifically for your company, including the “Voice of the Customer” and followup online training that helps reinforce the topics and recapture the enthusiasm of the dynamic Instructor Led events over the course of a few months or years.
Some of our Online Training Solutions
All of our Online Training Solutions are delivered via our custom Learning Management System, built and maintained in-house. Some courses are available to be delivered as SCORM-compliant modules that can be used within your SCORM LMS but due to the intricate nature of some of the courses we’ve developed, SCORM can not run a few of our programs.
- YES! Attitude
The Online YES! Attitude course takes the principles of the Little Gold Book of YES! Attitude and packages it in TrainOne’s most recent online product. Building on our years of knowledge delivering online courseware, this is our most advanced online product. A cost-effective stand-alone course for raising the bar at your c0mpany or as the ideal follow-up to the YES! Attitude Instructor Led Event to maintain enthusiasm and reinforce the fundamentals of a YES! Attitude.
Some of our Instructor Led Training Solutions
Live instructor led events have a high energy level and engage people in a way that’s hard to do in any other format. Enthusiasm and comprehension propel results after successful completion of our Instructor Led Training. For larger organizations looking to have us help solve more specific issues that are similar although not specifically addressed in our courses, we customize our material with your language, your people and your clients as well as audit your organization to help identify areas of additional need that you might not be as aware of being problematic. We also offer Train-the-Trainer sessions for rolling out events to even larger organizations. Our Instructor Led Training Solutions are designed to be delivered to large groups and therefore not practical for individuals. We do however offer any of our ILT courses virtually which can make it practical for smaller than normal groups.
- YES! Attitude
YES! Attitude Training is an innovative, powerful course dedicated to the professional success and personal fulfillment of employees in all industries at all levels. The course is for any employee who can benefit from developing the knowledge, skills, and tools to attain and sustain a YES! Attitude. Organizations where employees have a YES! Attitude have an enhanced level of focus and are better able to execute to the standards of excellence that customers (internal and external) deserve. Employees with a YES! Attitude are more engaged, more loyal to the organization, more likely to go the extra mile to achieve results, and better able to maintain a work- life balance and positively impact those around them. The course features attitude assessments, personalized scenarios, practical strategies, and results in a personal YES! game plan for each participant.
- Resilient Leader
Resilient Leadership can be the difference between those who succeed and those who struggle or settle. More than education or experience alone, it can lift you and those you lead to the top of any mountain. Resilient Leaders have the attitude, purpose, passion and tenacity to help them bounce back more quickly than others and stronger than before. In times of change, pressure, and uncertainty, they are able to lead others to overcome challenges and grow stronger through them. Organizations with Resilient Leaders are better able to execute to the standards of excellence that customers (internal and external) deserve. Employees are more engaged, more loyal to the organization, more likely to go the Extra Mile to achieve results, better able to maintain a work-life balance, and positively impact those around them.