About Our Courses
Jeffrey Gitomer’s Best Seller, Customer Satisfaction is Worthless, Customer Loyalty is Priceless is the foundation of TrainOne’s Customer Service Solutions. We offer Instructor Led Training and Online Training courses built around the concepts of this extremely successful book. Our offerings include options that can help the junior customer service representative learn the basics all the way up to Enterprise Blended Learning Solutions that incorporate Instructor Led Training events with custom content developed specifically for your company, including the “Voice of the Customer” and followup online training that helps reinforce the topics and recapture the enthusiasm of the dynamic Instructor Led events over the course of a few months or years.
Some of our Online Training Solutions
All of our Online Training Solutions are delivered via our custom Learning Management System, built and maintained in-house. Some courses are available to be delivered as SCORM-compliant modules that can be used within your SCORM LMS but due to the intricate nature of some of the courses we’ve developed, SCORM can not run a few of our programs.
- Service Rapid Learning
This course includes a 21-class lecture series by Jeffrey covering the fundamentals of exemplary customer service, in other words service that customers expect but frequently don’t receive. This course material, while ideal for the new service recruit, is perfect for outlining the minimum requirements that your entire customer service team should be practicing with every customer.
- Loyalty Rapid Learning
Building on the fundamentals outlined in the Service Rapid Learning course, Loyalty Rapid Learning includes a 13-class lecture series by Jeffrey focusing on the specific concepts that relate to elevating satisfaction to loyalty. This course is also highly recommended as a followup to the Instructor Led Training course to help maximize the impact and reinforce the concepts of the course.
Instructor Led Training
Live instructor led events have a high energy level and engage people in a way that’s hard to do in any other format. Enthusiasm and comprehension propel results after successful completion of our Instructor Led Training. For larger organizations looking to have us help solve more specific issues that are similar although not specifically addressed in our courses, we customize our material with your language, your people and your clients as well as audit your organization to help identify areas of additional need that you might not be as aware of being problematic. We also offer Train-the-Trainer sessions for rolling out events to even larger organizations. Our Instructor Led Training Solutions are designed to be delivered to large groups and therefore not practical for individuals. We do however offer any of our ILT courses virtually which can make it practical for smaller than normal groups.
- Customer Satisfaction is Worthless, Customer Loyalty is Priceless
The Customer Satisfaction is Worthless, Customer Loyalty is Priceless Instructor Led Training Course is the ideal course for large service organizations. The main topics of Jeffrey’s bestseller are condensed down into a 1-day workshop format.